FAQ’s

We make and dispatch all orders within 5 to 15 working days.
We will email you if your order will be later than expected.

We ship worldwide.

Express delivery (UK): our aim is to make and dispatch your order within 3-5 working days.
For international delivery times, email us and we will confirm before you order.

We do not keep a stock of finished tiles; every mural is custom made as it is ordered. There may be some items on the Specials page that are pre-made and can be shipped right away. If you need your custom made tiles in a hurry, just let us know. We can work with you to get your tiles completed quickly.

What size mural do I need for my wall?
Use our free Tile Mural Size Calculator. Enter your wall size and it shows the mural size, the layout and how many tiles you need. You can then request a quote for that exact size.

Is check out secure?
YES! We have a secure socket layer certificate that encrypts the personal information you enter on this website. When you click to check out you will notice that the address of the site changes to https:// and also that a lock symbol will appear either at the end of your address bar or at the bottom right side of your screen (depending on the version of IE that you are using on your computer). These are indications that the connection between your computer and our server is secure and the personal information you now enter is encrypted to guard against anyone else viewing your personal information as you check out. You can click on the lock to view the security certificate status.

Do you have a printed catalogue?
Because there are nearly 2000 designs to choose from, we do not keep a printed copy of a catalogue. Designs come and go frequently and it would just be impossible to keep up with a hard copy catalogue.

What is unsanded grout
A grain free grout with will not scratch the surface of the tile. Mapei Keracolour FF is one choose.

Where can you find matching tiles the same size?
Search Johnson’s tiles.
You can try https://www.johnson-tiles.com/

“The Prismatics range”

What is a digital art tile mural?
Our tile murals are made from high quality digital reproductions of original artworks by well known and inspiring artists. Because the artwork is digital, most designs can be resized to fit the exact area you want to tile. The design is printed onto the tiles with ceramic pigments and then fired in a kiln at high temperature. The firing fuses the image into the tile surface, so it becomes a permanent part of the tile. It will not wash off, scratch off or fade. You can clean the tiles like any other ceramic tile, with a sponge or soft cloth and everyday household cleaner. They are safe to use as a kitchen splashback (behind a hob or sink), in a shower or around a bath.

Where can I use my tile mural?
You can install your Digital Art tile mural permanently to any interior wall, such as a kitchen splashback, tub and shower surround or as a fireplace surround or mantle (temperature not to exceed 350 degrees).

What finishes can I choose for my tile mural?
The design covers the whole tile, so there is no tile colour to choose. You only choose the glaze finish: gloss or matt.

Every mural is made using ceramic decal printing. We print your design with ceramic pigments, apply it to each tile by hand, one tile at a time, and then fire the tiles in a kiln. The firing melts the design into the glaze, so it becomes a permanent part of the tile.

Are the overall dimensions you give on the product pages EXACTLY the dimensions that my tiles will be?
Please use our overall dimensions as guidelines only. Our overall dimensions do not include space for grout lines. Depending on the size of your mural there could be a difference in the overall dimensions from less than a millimetre to several millimetres for the larger murals. You should choose a design size that is smaller than the space you are tiling to allow for any overall dimension size difference. Our Size Calculator makes this easy.

I’d like to see pictures of completed tile projects. Do you have pictures?
Yes, please visit our Gallery. There you can view pictures of how others have used their tiles. You’ll be inspired!

I am trying to match a particular shade of a colour in my home. How can I be sure that the colour in the design will match?
The shade or hue of an exact colour is impossible to match and determine for a number of reasons. The most important factor that determines the colour we see on the website or when a design is printed is the settings of your particular monitor and printer. Colour is interpreted by each brand of monitor and printer differently. For instance, what looks or prints as a light pink colour on your monitor and printer may be a shade or two darker on mine. It will still be pink – but the shades will be different. That is because the settings of our equipment are different from yours. Also, keep in mind that the way humans interpret colour is determined by the number of colour “cones” in our eyes. Even people perceive colour differently. You may see a particular colour lighter or darker than the way I see it. As an example, the colour we both perceive may be purple, but the shade won’t be the same for each of us. When you look at a design on the website, and you see, for instance, the colour purple. The finished tiles will have purple in them, but the shade may be lighter or darker than what you see on your monitor or in a printout from your printer. Trying to match an EXACT shade of a colour is just not possible. When trying to match colours, it is best to receive your tiles first and then match your paint or drapery colours with the tiles rather than the other way around.

I’ve placed an order, and now I need to cancel it. What do I do and will I be charged?
Although completing and submitting the order form authorises us to charge your credit card for your order, if we have not started making your tiles, your order may be cancelled without charge or penalty. Once we have started to make your tiles for you, then a 25% restocking fee will be imposed. This charge is necessary to partially offset our time and costs of the materials used in creating your tiles. Since every order is custom made to your specification, it is rare that we receive a request for the same exact order as anyone else. If an order is cancelled after we have begun making the tile, there is little chance anyone else would place an order for the exact same design on the exact same tile colour and finish, and so there is little chance that we could resell the cancelled order. If you need to cancel an order, just let us know ASAP, and if we have not started to make your tile, you will not be charged anything.

What is your return policy?
If you are not happy with your tiles, they may be returned, but there are some restrictions. Returns will not be accepted without our prior approval. If you want to return an order, you must contact us prior to shipping it back to get a refund. Because your order is custom designed just for you, we must charge a 25% restocking fee on all returned orders. Refunds are given only if the tiles are returned in their original and new condition. Tiles that are damaged or otherwise altered from the way they were shipped may not be returned. All returned orders must be shipped back to us, insured to their retail value, and within 10 days from the date you received them.

What happens if my tile is damaged during shipping?
If your tiles arrive damaged, you must notify us within 24 hours of receiving your tiles. We will remake your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for the shipper’s inspection and pickup, as we will make a claim with the shipper. All orders are shipped fully insured.

My tiles arrived fine, but then I broke a tile that was part of a mural. Can you replace the tile I broke?
Tiles you break or damage can be replaced. You would need to pay the shipping costs for the replacement tiles. All mural tiles have a number on the back of the tile. Please provide us with the number on the back of the tile that needs to be replaced.

I have some questions and I’d rather speak to someone. How do I speak with someone?
If you have questions, we would love to hear from you. You can give us a call at 07899 879888. If you prefer that we call you, just send us an e-mail with your name, phone number and a good time range to call you, and we will call you. It would be our pleasure to speak to you and assist you in finding the perfect design for your home.