FAQ’s

We make and dispatch all orders within 10 to 15 working days.
We will email you if your order will be later than expected.

We ship worldwide.

Express (UK): we make and dispatch your order within 3 to 5 working days. Contact us before ordering to arrange it.
For delivery outside the UK, email us for a delivery quote before you order.

We do not keep a stock of finished tiles; every mural is custom made as it is ordered. There may be some items on the Specials page that are pre-made and can be shipped right away. If you need your custom made tiles in a hurry, just let us know. We can work with you to get your tiles completed quickly.

What size mural do I need for my wall?
Use our free Tile Mural Size Calculator. Enter your wall size and it shows the mural size, the layout and how many tiles you need. You can then request a quote for that exact size.

Is check out secure?
Yes. Payments are processed securely by Stripe over an encrypted connection, and we never see or store your card details.

Do you have a printed catalogue?
Because there are over 2,800 designs to choose from, we do not keep a printed copy of a catalogue. Designs come and go frequently and it would just be impossible to keep up with a hard copy catalogue.

What is unsanded grout?
A fine grout without sand, so it will not scratch the surface of the tiles. Mapei Keracolor FF is one option.

Where can I find plain tiles in the same size?
Contact us and we can advise on plain tiles to match your mural size and finish.

What is a digital art tile mural?
Our tile murals are made from high quality digital reproductions of original artworks by well known and inspiring artists. Because the artwork is digital, most designs can be resized to fit the exact area you want to tile. The design is printed onto the tiles with ceramic pigments and then fired in a kiln at high temperature. The firing fuses the image into the tile surface, so it becomes a permanent part of the tile. It will not wash off, scratch off or fade. You can clean the tiles like any other ceramic tile, with a sponge or soft cloth and everyday household cleaner. They are safe to use as a kitchen splashback (behind a hob or sink), in a shower or around a bath.

Where can I use my tile mural?
You can install your tile mural on any indoor or outdoor wall, such as a kitchen splashback, a bathroom or shower wall, or a feature wall.

What finishes can I choose for my tile mural?
The design covers the whole tile, so there is no tile colour to choose. You only choose the glaze finish: gloss or matt.

Every mural is made using ceramic decal printing. We print your design with ceramic pigments, apply it to each tile by hand, one tile at a time, and then fire the tiles in a kiln. The firing melts the design into the glaze, so it becomes a permanent part of the tile.

Are the overall dimensions you give on the product pages EXACTLY the dimensions that my tiles will be?
Please use our overall dimensions as guidelines only. Our overall dimensions do not include space for grout lines. Depending on the size of your mural there could be a difference in the overall dimensions from less than a millimetre to several millimetres for the larger murals. You should choose a design size that is smaller than the space you are tiling to allow for any overall dimension size difference. Our Size Calculator makes this easy.

I’d like to see pictures of completed tile projects. Do you have pictures?
Yes, please visit our Gallery. There you can view pictures of how others have used their tiles. You’ll be inspired!

I am trying to match a particular shade of a colour in my home. How can I be sure that the colour in the design will match?
The shade or hue of an exact colour is impossible to match and determine for a number of reasons. The most important factor that determines the colour we see on the website or when a design is printed is the settings of your particular monitor and printer. Colour is interpreted by each brand of monitor and printer differently. For instance, what looks or prints as a light pink colour on your monitor and printer may be a shade or two darker on mine. It will still be pink – but the shades will be different. That is because the settings of our equipment are different from yours. Also, keep in mind that the way humans interpret colour is determined by the number of colour “cones” in our eyes. Even people perceive colour differently. You may see a particular colour lighter or darker than the way I see it. As an example, the colour we both perceive may be purple, but the shade won’t be the same for each of us. When you look at a design on the website, and you see, for instance, the colour purple. The finished tiles will have purple in them, but the shade may be lighter or darker than what you see on your monitor or in a printout from your printer. Trying to match an EXACT shade of a colour is just not possible. When trying to match colours, it is best to receive your tiles first and then match your paint or drapery colours with the tiles rather than the other way around.

I’ve placed an order, and now I need to cancel it. What do I do and will I be charged?
You can cancel within 48 hours of placing your order for a full refund. Email or call us with your order number. After 48 hours your tiles are in production and, because every mural is made to order, we cannot cancel the order or refund a change of mind.

What is your return policy?
Every mural is made to order for you, so we cannot accept returns for change of mind. If your tiles arrive damaged, faulty or not as ordered, contact us and we will put it right. Full details are in our Returns policy.

What happens if my tile is damaged during shipping?
If your tiles arrive damaged, you must notify us within 48 hours of receiving your tiles. We will remake your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for the shipper’s inspection and pickup, as we will make a claim with the shipper. All orders are shipped fully insured.

My tiles arrived fine, but then I broke a tile that was part of a mural. Can you replace the tile I broke?
Tiles you break or damage can be replaced. You would need to pay the shipping costs for the replacement tiles. Every mural tile is numbered on the front. Please give us the number of the tile that needs replacing.

I have some questions and I’d rather speak to someone. How do I speak with someone?
If you have questions, we would love to hear from you. You can give us a call at 07899 879888. If you prefer that we call you, just send us an e-mail with your name, phone number and a good time range to call you, and we will call you. It would be our pleasure to speak to you and assist you in finding the perfect design for your home.