Privacy Policy

 

This Privacy Policy explains how Tile Mural Store collects, uses and protects personal information when you visit or use our website: https://www.tilemuralstore.co.uk.

For UK data protection law, the data controller is Unique Tiles Ltd, trading as Tile Mural Store. Our address is 26 Selby St, Lowestoft NR32 2BG, and our contact email address is [email protected]

Tile Mural Store supplies custom printed tiles, tile murals and related ceramic tile products. Customers may contact us through the website, request quotes, place orders, upload images or artwork, and communicate with us about design, production and delivery.

We may collect your name, email address, telephone number, billing address, delivery address, order details, payment status, messages sent through forms or email, uploaded images, artwork, photos or design files, account details where accounts are used, IP address, browser type, device details, website usage data, comments, reviews and other content submitted through the website.

We do not store full card details on our website. Card and payment details are handled by payment providers.

We use your personal information to reply to enquiries, prepare quotes, process orders, create custom tile designs, produce tile murals, contact you about artwork or order details, arrange invoices and payments, organise delivery, provide customer support, manage accounts, protect the website from spam or misuse, keep business and tax records, improve the website and contact you about similar products where the law allows us to do so.

We use personal information where it is needed to provide a quote, process an order or deliver a product. We may also use personal information where we have a legitimate business reason, such as replying to enquiries, protecting the website, keeping customer records and improving our service.

Some information is kept because we have a legal duty to keep it, such as tax and accounting records. Where we use optional marketing cookies, send certain marketing messages, or ask for permission to use your images in our gallery or marketing, we rely on your consent.

You can withdraw consent at any time where consent is the basis for using your information.

When visitors leave comments or reviews on the website, we collect the information shown in the comments form. We also collect the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public next to your comment.

If you upload images to the website, you should avoid uploading files that include embedded location data, such as EXIF GPS data. Visitors may be able to download and extract location data from images published on the website.

Where you upload images, artwork or photos for a custom tile order, we use those files to assess, design, produce or discuss your order. We will not use your private images, artwork or order photos for marketing, portfolio pages, social media or gallery pages unless you give us permission.

You must only upload images or artwork that you own or have permission to use.

Our website uses cookies and similar technologies. Some cookies are needed for the website to work correctly, including cookies for security, shopping basket, checkout, login and account functions.

We may also use optional cookies for analytics, performance, advertising or embedded third-party content. These cookies are used only where consent is required and has been given.

If you leave a comment on our site, you may choose to save your name, email address and website in cookies. This is for your convenience so you do not need to fill in your details again when leaving another comment. These cookies may last for one year.

If you visit a login page, we may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, we may set cookies to save your login information and screen display choices. Login cookies usually last for two days, and screen option cookies may last for one year. If you select “Remember Me”, your login may continue for two weeks. If you log out, login cookies are removed.

If you edit or publish an article, an extra cookie may be saved in your browser. This cookie contains no personal data and only records the post ID of the article. It expires after one day.

You can manage cookies through your browser settings and, where available, through the website cookie banner or cookie settings panel.

Pages on this website may include embedded content such as videos, images, maps, social media posts or articles.

Embedded content from other websites behaves in the same way as if you visited that website directly. These websites may collect data about you, use cookies, add third-party tracking and monitor your interaction with that embedded content. This can include tracking your interaction if you have an account with that website and are logged in.

Payments may be processed by third party payment providers. We do not store full card details on our website. Payment providers process your payment information under their own privacy and security terms.

We only share personal information where it is needed to run the website, process orders, deliver products, meet legal duties or protect our business.

Your information may be shared with website hosting providers, email providers, IT service providers, payment processors, accounting or invoicing software providers, delivery and courier companies, spam detection services, website security tools, analytics providers where enabled, and professional advisers such as accountants or legal advisers.

We may also share information with public authorities where we are required to do so by law.

If you request a password reset, your IP address may be included in the reset email.

Some service providers may store or process personal information outside the UK. Where this happens, we aim to use providers that apply suitable safeguards for international data transfers.

We keep personal information only for as long as needed for the reason it was collected.

Enquiry emails and contact form messages may be kept for up to two years. Customer order records may be kept for up to seven years for tax and accounting purposes. Uploaded artwork and design files may be kept for as long as needed to complete the order, deal with questions, handle aftercare, or keep a record of the approved design. Comments and reviews may be kept unless removed. Website security logs are usually kept for a limited period unless needed to investigate misuse. User account data is kept while the account remains active.

We may keep some information for longer where required for legal, tax, accounting, dispute or security reasons.

Under UK data protection law, you may have the right to ask for a copy of the personal information we hold about you. You may also ask us to correct inaccurate information, delete your information, limit how we use your information, object to certain uses of your information, transfer your information to another provider, or withdraw consent where we rely on consent.

To make a request, contact us at [email protected]. We may need to confirm your identity before responding.

We will only send marketing emails where the law allows us to do so. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Visitor comments may be checked through an automated spam detection service.

Website data may also be processed by hosting, security, analytics, payment, courier and business software providers where needed to run the website and fulfil orders.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website or internet transmission is completely secure, but we use suitable technical and organisational measures to protect the data we handle.

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office. The ICO website is https://ico.org.uk and the telephone number is 0303 123 1113.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.