Common purchase queries answered
Orders and Shipping
Standard ceramic tile murals are made and dispatched within 7–10 working days. Glass tiles please allow 10–15 days. Express dispatch (UK only) aims for 2–4 working days — contact us to arrange. We’ll always email you if there’s any delay.
You can create an account at checkout or by visiting the My Account page. An account allows you to track orders, view your order history and save your details for future purchases.
Please contact us immediately if you need to change your delivery address. Call or WhatsApp us on 07899 879888. Once tiles are in production we may not be able to make changes, so please act quickly.
You’ll receive a dispatch confirmation with tracking details once your order has shipped. If you haven’t received this within your expected window, contact us on 07899 879888.
Yes — our checkout uses an SSL certificate (look for the padlock and https:// in your browser). Your personal and payment details are fully encrypted and secure.
All prices shown on our website include VAT where applicable. Your order confirmation will clearly show any VAT charged.
We primarily ship within the UK. For EU or international orders please contact us on 07899 879888 to discuss delivery times and a shipping quote.
We carefully pack your tile mural and any accent tiles together wherever possible. For larger orders tiles may be shipped in more than one package to ensure they arrive safely.
If you need to swap an item
Returns and Exchanges
Because every order is custom made to your specification, a 25% restocking fee applies to all returns. Please contact us before returning anything — returns without prior approval will not be accepted. Tiles must be returned in original, undamaged condition within 10 days of receipt, shipped insured to retail value.
We’re sorry to hear that. Please contact us within 48 hours of delivery on 07899 879888 with your order number and a photo of what you received. We will resolve this promptly at no cost to you.
Please notify us within 24 hours of receiving damaged tiles on 07899 879888 with photos of the damage and packaging. We will remake and reship your tiles at our expense. Keep all packaging as the courier may need to inspect it.
Once we have approved your return, ship the tiles to:
Tile Mural Store
2 Manor Buildings
New Street
North Perrott
Crewkerne, TA18 7ST
Please insure the parcel to its full retail value and let us know the tracking number.
Call or WhatsApp us on 07899 879888 — someone always answers. We’re happy to advise on tile types, sizes, finishes and grout colour selection.
Contact us immediately on 07899 879888. If production hasn’t started we can update your address at no charge. Please act quickly — production begins soon after your order is confirmed.
If we haven’t started making your tiles yet, we can cancel or amend your order with no charge. Once production has begun, a 25% cancellation fee applies. Contact us as soon as possible on 07899 879888.
Yes — each mural tile has a reference number on the back. Provide us with that number and we can remake the individual tile for you. You will only need to cover the cost of the replacement tile and shipping.