Refund & Returns Policy
Last updated: June 2026
Because every tile mural is custom-produced to your specifications, we are unable to accept returns or exchanges for change of mind or ordering errors. Please read this policy carefully and contact us on WhatsApp before ordering if you have any questions.
Order a Sample First
We strongly recommend ordering a sample tile before placing your full mural order. Samples allow you to check the colour accuracy, print quality, and tile finish in your own lighting conditions before committing to the full piece.
Sample tiles are available to purchase from our shop. The cost of the sample is not deducted from your main order.
Order Cancellations
If you wish to cancel your order, you must contact us within 24 hours of placing it. Once production has begun we cannot cancel, refund, or modify the order.
To request a cancellation, contact us immediately via WhatsApp on 07899 879888 or email [email protected].
Damaged or Incorrect Items
We take great care in packing every order, but if your tiles arrive damaged or you receive the wrong item, we will put it right at no cost to you.
- Contact us within 48 hours of delivery with your order number and clear photographs of the damage or error.
- We will arrange a free replacement or, if a replacement is not possible, issue a full refund.
- Please do not return items without prior authorisation — we will confirm the return address if required.
Contact: 07899 879888 (WhatsApp preferred) or [email protected]
What We Cannot Refund
- Change of mind or personal preference after production has started
- Incorrect sizes or tile quantities supplied by the customer
- Colour variations due to differences in screen calibration (we recommend ordering a sample tile first)
- Items damaged through incorrect installation
We’re happy to help. Message us on WhatsApp 07899 879888 or browse our FAQ page. We always recommend ordering a sample tile if you’re unsure.